Accessibility Statement

Last Updated: January 26, 2026

Commitment to Accessibility

Travel Pro S.A. is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

This accessibility statement applies to the website https://www.travel-pro.lu.

Compliance Status

This website is partially compliant with the European Standard EN 301 549 and the Web Content Accessibility Guidelines (WCAG) 2.1 level AA, due to the non-compliances listed below.

Non-accessible Content

The content listed below is non-accessible for the following reasons:

Content Type Reason for Inaccessibility
Images Some complex images or background images used for decorative purposes might lack detailed text alternatives.
Third-party Content External content such as maps (Google Maps) or social media feeds may not fully meet accessibility standards.
PDF Documents Older PDF documents available for download may not be fully accessible to screen reader software.

Preparation of this Accessibility Statement

This statement was prepared on January 26, 2026. The method used to prepare the statement was a self-assessment performed by Travel Pro S.A.

Feedback and Contact Information

We welcome your feedback on the accessibility of the Travel Pro website. Please let us know if you encounter accessibility barriers.

Please refer to the table below for our accessibility contact details:

Channel Contact Details
Email info@travel-pro.lu
Phone (+352) 46 95 45 1
Response Time We aim to respond to accessibility feedback within 5 business days.

Enforcement Procedure

This procedure is to be used in the following case: you have notified the data controller of a lack of accessibility that prevents you from accessing a content or one of the services of the portal and you have not received a satisfactory response.

You can: